Solutions Architect

Engineering · Remote, London, City of
Department Engineering
Employment Type Permanent
Minimum Experience Experienced

We're building a different kind of IT company, one that meets our customers and our own team on their turf, on their terms. We’re growing fast right now and you can be part of it with all the opportunities to add value that come with that. Curious? Great! That’s what we like in a Softie!


Our Softies are a diverse and globally distributed team that are on a mission to change the future of data infrastructure with task-specific hardware and open source. We aim to do all the hard work so that our customers can adopt the best open source has to offer in a bulletproof and resilient way. Our team thinks differently, working as an integrated but globally dispersed team of experts in hardware manufacturing, firmware, software, infrastructure and everything in between.


We have multiple roles available in our Solutions Architecture team


A rare breed, the Solutions Architecture team has a serious depth of technical knowledge and works closely with customers as trusted technical advisors. They’re capable of comprehending complex technical information, while also being able to communicate solutions to a wide range of audiences. Solutions Architecture works collaboratively with our Support, Product, and Engineering teams to facilitate solutions to customer needs with our product portfolio.


Who you are


A problem solver, a designer, an educator, and a customer champion. You’re able to understand how a wide variety of technologies and systems interact with each other. You enjoy helping customers solve problems and nurturing their success. You engage with our customers on a technical level while running the lifecycle of success with them. You take accountability for the adoption, success, and maturity of the customer’s solution.


What you’ll do


  • Partner with our Sales team in the pre-sales stage to win new business by providing technical expertise, advice and guidance.
  • Understand customers’ business requirements and goals.
  • Design solutions that solve critical business challenges for customers.
  • Facilitate technology strategy, requirements and architecture conversations .
  • Develop solutions for proof of concept and production implementation built on top of SoftIron’s hardware and software solutions.
  • Contribute customer insights to our product development and roadmaps.
  • Design and deliver onboarding, training, and enablement of the customer throughout customer engagements.
  • Provide hands-on design, development, and enablement assistance to customer's technical users.
  • Contribute to our configuration best practices and create comprehensive documentation around solutions.
  • Identify opportunities that continually improve and automate our configuration and sales workflows.
  • Own and become a trusted advisor in the long-term technical relationship between SoftIron and the customer.


Qualifications and experience

Essential

  • 10 - 15+ years of combined expertise across pre-sales, post-sales, and support with a solid technical grounding and hands-on experience of systems configuration, deployment, and overall management.
  • Deep knowledge in Linux and Windows architecture and infrastructure design.
  • Ability to read most programming/scripting languages, and write in some (eg. Python, Golang, bash, PowerShell).
  • Understanding of current storage and networking technologies and clustered systems.
  • Ability to work cooperatively at all levels in matrix environments.
  • Exceptional collaboration, listening, written and verbal communication skills.
  • Ability to rapidly learn new products and technologies.


Desirable

Knowledge of:

  • Ceph
  • SONiC
  • FFMpeg and GStreamer


Location


You tell us! This role gives you the freedom to live and work where you can be at your best. We operate globally and also have some pretty cool offices worldwide. Time travel (aka time zone optimization) is one of our superpowers and we use this to our best advantage in setting up teams and how we work. This role can be based in any one of our offices globally, or remote from your home office and will involve travel to customer locations to provide on-site support.

Thank You

Your application was submitted successfully.

  • Location
    Remote, London, City of
  • Department
    Engineering
  • Employment Type
    Permanent
  • Minimum Experience
    Experienced